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While Infinity Management's custom
reports are ideal for analyzing
quantifiable data, they don't provide any insight into the satisfaction
of your transferees with their moves. That's why we developed
our unique IntelliSurvey web-based quality evaluation program
that allows transferees to rate any or all of your service
providers.
- Design your own surveys or pick from our database
of surveys to rate any or all of your relocation services.
- Choose the questions and point values.
- Select when
the surveys are sent.
- Select how often a reminder is
sent.
- View status on-line to see
who reponds.
- View scores and run any reports
via the web or by request.
- Infinity actively manages the process
and reviews all submissions. We
alert you to any negative comments or scores and request action
from carriers.
- All responses for moving services are obtained
within two weeks of delivery.
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Representative
We enjoy an astonishingly high 80-90% rate of response, which means
the results are truly representative of the entire population
rather than skewed by a self-selecting sample of unsatisfied
or elated transferees.
Timely
Since each transferee's responses are obtained within two weeks
of the move's completion, their feedback is timely and permits
action
to be taken on any unresolved service issues.
Comprehensive
Comments made by transferees often prove more useful than the raw
score or rating of the move. We provide unlimited space for employee
comments and include them on the reporting.
Accessible
All results are maintained in a database—not tallied by hand—and
are therefore instantly accessible. For example, if you are meeting
with a service provider, you will have up-to-the-minute survey results
for immediate review.
Proactive
Infinity’s Quality Assurance manager views all responses
and will immediately require vendors to provide responses to
any negative
scores. Vendors are required to respond with an explanation
for the poor service along with how the situation is to be resolved.
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